Privacy Policy
Last updated: February 4, 2025
Introduction
Robby ("we," "our," or "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
Information We Collect
We collect the following types of information:
- Employee Contact Information: Phone numbers of technicians and employees provided by their employers for the purpose of sending job-related notifications.
- Job Information: Details about service appointments including customer addresses, equipment information, and job schedules.
- Usage Data: Information about how our services are accessed and used.
How We Use Your Information
We use the information we collect to:
- Send SMS and voice notifications to technicians about upcoming job appointments
- Provide job details and equipment information to help technicians prepare for service calls
- Improve and optimize our services
- Communicate important updates about our services
SMS/Text Messaging
Our SMS notification service is used exclusively for internal business communications with employees of our client companies. By having your phone number enrolled in our system:
- You will receive job-related notifications via SMS
- Message frequency varies based on job assignments
- Message and data rates may apply
- You can opt out at any time by replying STOP to any message
- For help, reply HELP to any message or contact your employer
We do not use phone numbers for marketing purposes. All messages are strictly operational and job-related.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties.
We may share information only in the following circumstances:
- With Your Employer: Job-related information is shared with the contracting company that employs you.
- Service Providers: We use third-party services (such as Twilio for SMS delivery) that are contractually obligated to protect your information and use it only for providing services to us.
- Legal Requirements: We may disclose information if required by law or in response to valid legal requests.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure data storage, and access controls.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected. Phone numbers and employee data are removed from our system promptly upon termination of employment or at the request of the employer.
Your Rights
You have the right to:
- Opt out of SMS notifications by replying STOP to any message
- Request information about the data we hold about you
- Request correction or deletion of your personal information
- Contact your employer to have your information removed from our system
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify affected parties of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@tryrobby.com
Website: www.tryrobby.com