Robby Pitch Pro Support
Help and contact information for the Robby Pitch Pro iPad app.
About Robby Pitch Pro
Robby Pitch Pro is an iPad app for authorized HVAC contractors to create and present equipment replacement proposals to homeowners. It is designed to be used in the field by technicians and comfort advisors during in-home consultations.
Use of the app requires an authorized account provided by your contracting company.
Contact Support
If you need help with Robby Pitch Pro, please reach out and we'll get back to you as soon as possible.
Email: support@tryrobby.com
Website: https://www.tryrobby.com
Getting Help
Common topics we can help with:
- Signing in: Trouble logging in or resetting your account.
- Access to jobs or proposal data: Missing jobs, customer information, or proposals you expect to see.
- Proposal sharing: Issues sending or sharing a proposal with a homeowner.
- App Store / TestFlight installation: Help installing or updating the app on your iPad.
- Reporting bugs: Crashes, unexpected behavior, or anything that isn't working as expected.
When emailing support, it helps to include your iPad model, the version of iPadOS you're running, and a short description of what you were doing when the issue occurred.
For App Review
Robby Pitch Pro requires an authorized account. App Review can use the credentials provided in App Store Connect review notes.