Privacy policy
All things privacy
Privacy Policy
Last updated: November 2025
This Privacy Policy explains how Robby (“we”, “us”, “our”) collects, uses, and protects personal information. Robby is operated by Sparkley Inc., a corporation incorporated in the State of Delaware, United States.
By using our website (https://www.tryrobby.com) or our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Information You Provide
We collect information you provide directly, such as:
Name
Email address
Phone number
Company name
Information submitted through forms (e.g., demo or quote requests)
Information shared during onboarding or customer implementation
1.2 Information Collected Automatically
When you visit our website, we may collect:
IP address
Browser and device information
Pages visited and interactions
Cookies and similar technologies
1.3 Customer Operational Data
For customers using Robby’s products, we may process operational data such as:
Technician workflows
Job documentation
Equipment or service information
This data is collected only when necessary to provide our services and as defined in each customer agreement.
2. How We Use Information
We use personal and operational data to:
Deliver and maintain our AI-powered HVAC tools
Respond to inquiries and provide support
Improve our website and services
Personalize user experience
Understand usage patterns
Communicate updates or service information
Fulfill obligations under customer contracts
We do not sell personal information.
3. How We Use AI and Machine Learning
Robby uses AI models to support technician workflows. Our practices include:
Customer data is never used to train public or general-purpose AI models.
When third-party AI services are used (e.g., OpenAI), we configure them so that your data is not used to train their models.
Customer-specific datasets, when created, are private, access-controlled, and used only for that customer’s operations.
4. How We Share Information
We may share information only in these situations:
4.1 Service Providers
We work with trusted providers that support our operations, including:
Cloud hosting
Analytics
Customer support platforms
AI service providers
These providers may only access data necessary to perform their functions and must safeguard it.
4.2 Customer Access (B2B)
If you use Robby under a business account, certain workflow or job-related data may be shared with the company that employs or contracts you.
4.3 Legal Requirements
We may disclose information if necessary to comply with US laws or legal processes.
5. Data Security
We use industry-standard administrative, technical, and physical safeguards to protect information.
Access to customer data is controlled and monitored, and systems are designed to maintain confidentiality and integrity.
6. Data Retention
We retain information only as long as necessary for operational or business purposes:
Form submissions: as needed to respond
Website analytics: typically 12–24 months
Customer data: according to customer agreements
You may request deletion of certain information by contacting us.
7. Cookies
We use cookies and similar technologies to support:
Website functionality
Analytics
User experience improvements
You can manage cookie settings through your browser.
8. Your Privacy Rights
Depending on your state of residence, you may have rights such as:
Access to your personal information
Deletion of certain information
Correction of inaccurate information
Opting out of specific data activities
To exercise these rights, email help@tryrobby.com.
9. Third-Party Links
Our website may link to external websites.
We are not responsible for the privacy practices of those sites.
10. Changes to This Policy
We may update this Privacy Policy periodically.
Updates will appear on this page with a revised date.
11. Contact Us
If you have questions or requests, contact:
Robby / Sparkley Inc.
State of Incorporation: Delaware
📧 help@tryrobby.com
🌐 https://www.tryrobby.com